Customer Feedback

Below is some feedback and even hand written letters from our loyal customers that have worked with us here at Rob’s and continue to receive superior service and quality work from our entire staff!

Samantha Shralow – Jeep Liberty
I happened to hit something in the road while I was driving on the PA turnpike and immediately got a flat tire. I pulled over on the side of the road and within 5 minutes a very nice man named Steve came up behind me with his tow truck before I even had the chance to call anyone for assistance. Since I’ve never gotten a flat before I was scared especially being in such an unsafe area. Steve took care of everything for me including calling AAA and he put my spare tire on extremely fast so I could get out of the shoulder on the turnpike. He was so helpful and so nice and made me feel a lot better. This man was my lifesaver!!! Awesome customer service. You have a great employee!! Thank you Steve!

Charles Story – McCarthy Tire Service Co
On a daily basis my needs with Rob’s were different, from asking for low boys, to flat decks, to can trucks, to roll backs and so forth. Each day without failure, your group of guys were there on time, assisted me with my everchanging needs and were more than accommodating to me. Everyone of your drivers were friendly, caring, compassionate and professional about what they did. Not once did I have a bad experience with any of your employees, which is a true example of how your business is ran.

Not often do I encounter a company as verse as Rob’s, and I just wanted to send a note of thanks to you and your employees.

…Once again, my sincere thanks for all of your assistance in making my job easy. I will Keep Rob’s at the top of my list when I am tasked with another job like this in the future.

Google User strangebrutoo – Ferrari
I needed my Ferrari towed on a holiday weekend. AAA could not find anyone willing to do it out of 8 different calls to various 24hr services because of very low and long front end. They all said they were unwilling to flatbed a Ferrari. I thought i was stuck there. I called Rob’s on my own and they told me they would take care of me and they did ! They had professional ramps to avoid bottoming out while loading onto flatbed. They sent Louis. He was very experienced, patient, and extremely careful and at the same time very competent. I was extremely satisfied and would definitely call them again !!!

Tom Smith – Ford Escape
Excellent Job! Everything was completed in a very timely fashion.

Charlene Clement – Toyota Camry
From the minute I walked in the door, the employees of Rob’s REALLY took care of me, especially Chris Ross.
As a single elderly woman, who had never faced such a situation before, Chris arranged for a rental vehicle from Enterprise, then updated me daily.
When I came to pick up the car, again, the office staff took care of Everything!
I will highly recommend Rob’s Automotive & Collision to Everyone! Thank you!

I have dealt with many body shop/ collision repair companies but have to say that Robs Collision is perhaps the best. I especially would like to compliment Chris, who was the point man regarding my car rep air. He is superb !

Diana Cedeno
I want to thank you for your help during the repair of my car. Your company deserves some praise for their detailed levels of care. Happy to do business with you. BMW also made a smart choice to select Rob’s Automotive and Collision Center, Inc. View Note

Yicnia Lee
We were very satisfied with the work. Our contact Joe Turco was friendly, helpful and professional. Thank you!

Elsie Weinhold
This note is to inform the owner that the young fellow who towed my car off of the PA TP to Willow Grove Home Depot on Monday morning, July 20th, is an admirable person. I’m not sure but I think the name on his shirt was Scott. To say the least, I was very nervous and scared as my son and I waited along side of a very busy section for a tow truck. He could not have been more polite, pleasant, and serviceable to a bewildered 85 year old lady! In my book, he is a top notch person and certainly an asset to your business. View Note

Robin Lafferty
Adorna is amazing! She is knowledgeable, courteous and kind! Cannot ask for more than that! Loved working with her!
Justin who delivered our cars was amazaing too! Adorna helped us every step of the way!

Kim & Bob Thomas – 2007 Camry
To Matt and his team at Rob’s automotive…
Just wanted to say thank you all for your awesome service we received! You guys are all fantastic and a pleasure to work with!

Matt Williams – 2009 Nissan
Matt, Thank you for taking the time out of your schedule to answer all of our questions and take care of us, you run a very impressive operation and I look forward to having our vehicles serviced there.
Best wishes!

Michael Gorski – Lexus RX 350
Big thanks to Adorna! She deserves a raise! The car could not be better!

Amy Neifield
Rob’s was very thorough and scrupulous in finding and installing
a working transmission in my very old car. I was thrilled!

Hello Rob’s Automotive,

I wanted to write you a letter to tell you what a great employy you have in Brian Maior. Myself and my wife broke down on November 5, 2015 on route 476 North a few miles south of the Quakertown exit. I was extremely irritated at my car because the part that failed was an aftermarket piece that I replaced only a few months ago. Brian was great to talk to, he had a very positive attitude, and he actually helped me calm down. He laoded the car very quickly and we had an enjoyable conversation and ride home to our house. His truck was very clean on the inside and talked very proudly of your company and “his” truck.

Thank you for your superior service!

David M. Snyder

Gloria Zulker – 2006 Ford 500
I want to thank you for the wonderful job you did on my son’s car. I never thought the car would come out looking as good as it did, better than new. You kept me informed throughout the entire process, which I appreciate, since I have never had to go through anything quite like this before. Your quote was golden and you saved me a little bit of money in the process. I would not even have known that the dealer had broken a piece taking out the back seat if you had not informed me, because you did such an excellent job putting it back together.  I would like to thank you and everyone there for all their hard work and effort they put into making my son’s car just like new. If I ever have to deal with anything like this again, or know of anyone else who needs this service, you will be the first person who comes to my mind.

Bonnie Monk – 2012 Fiat
Bottom line, Outstanding Service!

Sandra Snyder – 2014 Lexus RX 350
Extremely pleased with all aspects of service!

Edward Huber – 2001 Porsche Boxter
I am so pleased with the service and outcome, would not hesitate to call again if in need.

Gregory Paige – Lexus GS 350
Very good overall experience, keep up the good work!

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